We accept returns and exchanges in the US and internationally. Items being returned or exchanged must be postmarked within 14 days of receiving your order.
- Customers are responsible for return shipping costs
Will I have to pay international taxes and duties?
- Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The amount may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
- We cannot control and are not responsible for any duties/taxes applied to your package. You will are solely responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, customs agents may delay delivery of some packages.
- If you refuse a shipment, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to lord+lady. This amount will be deducted from your credit note. Please contact your local customs office for further information.
- We accept returns and exchanges within 14 days of receiving your order.
- Customers need to request either a return or exchange through this form within fourteen days of receiving their purchase. This excludes shipping fees.
- All items must be returned in their original condition which includes sanitary labels being intact and tags still attached. The item must not have been worn, washed, or soiled.
- Please note lord + lady reserves the right to refuse a return if it does not meet the conditions outlined above. We recommend trying on swimwear over underwear as soiled items will not be accepted for return or exchange and will be returned to you at your own expense.
- Lord +lady will not be held responsible for any lost returns and we strongly recommend you use a registered postal service and record the tracking details. The cost involved in returning an item to lord + lady will not be covered or reimbursed by us and is the customer’s sole responsibility.
- All returns will be processed between 2-5 business days. Once we have received your returned package and inspected the garments, you will be issued a credit to your original form of payment.